Tribal Broadband Connectivity Program Consortium Help Center

The Alaska Federation of Natives (AFN) is proud to be the lead organization of 74 consortium members representing 54 Alaska communities. Through the TBCP Consortium Grant, AFN is providing consortium members and their communities with IT resources, support, and services.

TBCP Consortium Members: Technical Assistance Request Form

As part of AFN's Tribal Broadband Connectivity Program (TBCP), we are proud to provide dedicated, personalized technical support exclusively for our consortium members.

Whether you need help troubleshooting equipment, setting up new devices, accessing digital training, or scheduling on-site or virtual IT assistance, our team is here to support you every step of the way.

How it works:
✔️ Complete the request form below with as much detail as possible.
✔️ Choose the type of support you need — virtual or in-person.
✔️ Our team will review your request promptly and follow up to coordinate next steps.

This service is available only to AFN TBCP consortium members. Thank you for your partnership and for working with us to keep our communities connected, informed, and empowered.

Fill out the form to request technical assistance

    Common Questions

    Discover answers to your digital inquiries.

    Digital safety refers to practices that protect your online activities. This includes using strong passwords, recognizing phishing scams, and being cautious about the information you share online. By being aware and informed, you can significantly reduce risks.

    To protect your privacy, consider using privacy settings on social media, avoid sharing personal details in public forums, and regularly review your digital footprint. Using a VPN can also help secure your online activities.

    Cybersecurity involves practices and technologies designed to protect systems and networks from cyber threats. This includes firewall setups, virus protection software, and awareness training to help users recognize risks.

    To spot scams, stay vigilant for unusual email addresses, poor spelling or grammar, and unsolicited requests for personal information. Always verify the source before clicking links or providing any details.

    If you suspect that you have been hacked, immediately change your passwords and enable two-factor authentication on your accounts. Report suspicious activity to your service provider and consider running a security scan on your devices.

    To learn more about AI, explore online courses, webinars, and educational videos. Many resources are available for beginners and more advanced users, helping you understand AI applications and implications in everyday life.